thepodpirenetworkOct 27, 20233 minDistinguishing Customer Success from Customer ExperienceBibi Sofowote, CCXP Imagine, if you will, a finely curated art gallery - the ambiance, the layout, the lighting, everything that’s been...
thepodpirenetworkOct 20, 20234 minAcknowledging the Customer Hierarchy of NeedsBibi Sofowote, CCXP Whether or not you know this, there are a few factors that affect your decision-making as you evaluate the prospect...
thepodpirenetworkOct 13, 20233 minChange Management for Adopting Customer-centricity (Part 2)Bibi Sofowote, CCXP Last week, we looked at the concept of customer-centricity, and why it is so important and beneficial for an...
thepodpirenetworkOct 6, 20233 minChange Management for Adopting Customer-centricity (Part 1)Bibi Sofowote, CCXP Many of us know at least one person who finds change difficult, even when that change is positive, and is something...
