thepodpirenetwork2 days ago4 minEX & CX From 10,000ftBibi Sofowote, CCXP Sir Richard Branson. A name that has made a cameo on this blog already. Here’s a quote attributed to him that you’ve...
thepodpirenetworkSep 153 minSecuring Stakeholder AllyshipBibi Sofowote, CCXP You’ve just started as the Customer Experience Leader for a company that hasn’t historically prioritized CX. Shortly...
thepodpirenetworkSep 135 minA Closer Look At NPSBibi Sofowote, CCXP So, thanks to an earlier blogpost from this series you’ve finally been able to explain CX to your dad. Armed with...
thepodpirenetworkSep 13 minPrioritize CX LeadershipBibi Sofowote, CCXP It is a mistake to bury Customer Experience Management under other functions or departments within your organization....
thepodpirenetworkAug 253 minExplaining CX To My DadBibi Sofowote, CCXP When you tell people that you work in Customer Experience, they probably have loads of follow-up questions that they...
