Distinguishing Customer Success from Customer Experience
Bibi Sofowote, CCXP Imagine, if you will, a finely curated art gallery - the ambiance, the layout, the lighting, everything that’s been...
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thepodpirenetwork
- Oct 20, 2023
- 4 min
Acknowledging the Customer Hierarchy of Needs
Bibi Sofowote, CCXP Whether or not you know this, there are a few factors that affect your decision-making as you evaluate the prospect...
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thepodpirenetwork
- Oct 13, 2023
- 3 min
Change Management for Adopting Customer-centricity (Part 2)
Bibi Sofowote, CCXP Last week, we looked at the concept of customer-centricity, and why it is so important and beneficial for an...
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thepodpirenetwork
- Oct 6, 2023
- 3 min
Change Management for Adopting Customer-centricity (Part 1)
Bibi Sofowote, CCXP Many of us know at least one person who finds change difficult, even when that change is positive, and is something...
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thepodpirenetwork
- Sep 29, 2023
- 3 min
CX Operations & CX Engagement
Bibi Sofowote, CCXP A few weeks ago, a close friend commented to me about an industry leader who seemed to be very focused on CX...
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thepodpirenetwork
- Sep 22, 2023
- 4 min
EX & CX From 10,000ft
Bibi Sofowote, CCXP Sir Richard Branson. A name that has made a cameo on this blog already. Here’s a quote attributed to him that you’ve...
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thepodpirenetwork
- Sep 15, 2023
- 3 min
Securing Stakeholder Allyship
Bibi Sofowote, CCXP You’ve just started as the Customer Experience Leader for a company that hasn’t historically prioritized CX. Shortly...
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thepodpirenetwork
- Sep 13, 2023
- 5 min
A Closer Look At NPS
Bibi Sofowote, CCXP So, thanks to an earlier blogpost from this series you’ve finally been able to explain CX to your dad. Armed with...
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thepodpirenetwork
- Sep 1, 2023
- 3 min
Prioritize CX Leadership
Bibi Sofowote, CCXP It is a mistake to bury Customer Experience Management under other functions or departments within your organization....
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thepodpirenetwork
- Aug 25, 2023
- 3 min
Explaining CX To My Dad
Bibi Sofowote, CCXP When you tell people that you work in Customer Experience, they probably have loads of follow-up questions that they...
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