Get to Know Us
We believe that customers can take on many forms, and that a relentless obsession with the needs and priorities of the customer is the one consistent thing that drives true, significant and sustainable growth.
That is why in 2023, we expanded TPN to include an entire arm dedicated to the exploration, unpacking and sharing of Customer Experience (CX) insights, getting it all to you via CX To Go!
An inspired team committed to delivering valuable and actionable Customer Experience and Customer Success gems.
Co-Founder & CEO
Bibi Sofowote, CCXP
With 12+ years in the Information Technology space across wildly contrasting organization types and markets, Bibi comes with wealth of customer-facing, business-focused experience.
He has an ongoing history of service as a Customer Experience/Customer Success leader at some of Canada's most recognizable companies in the technology value chain, and is truly passionate about sharing his knowledge and experience.
Co-Founder & Executive Director
Ona draws on her background in Corporate Law, Technology Account Management, Human Resources Management and Customer Success Consulting to deliver well-rounded perspectives and direction here at TPN CX.
Her diverse and differentiated experience make her a trusted and respected partner for individuals and businesses looking to implement a winning Customer Experience strategy.